When a specific professional is unavailable for an appointment, what should you do?

When a specific professional is unavailable for an appointment, suggesting another professional is a proactive and customer-focused approach. This allows the business to maintain its commitment to the client by ensuring they still receive the service they need without unnecessary delays. By doing this, you show respect for the client's time and preferences while also supporting the business's operations. It demonstrates good customer service, as it allows clients to feel valued and catered to, rather than leaving them without options.

Offering an alternative professional can also help maintain client satisfaction and retention, as clients may appreciate the flexibility and the effort to accommodate their needs, even if their preferred professional isn't available. This is particularly important in the beauty industry, where relationships and trust are key components of client loyalty.